Error Message: "Details have already been used, please enter new details"
When attempting to book a participant onto an event, you may encounter the error message "Details have already been used, please enter new details." This typically occurs when booking for someone who already has an account in BookingLive.
To resolve this issue, please select the option 'Buying for someone else'. Then, use the "Select participant" drop-down to locate the relevant existing participant. This will allow you to book the individual without creating a duplicate user account.
Alternatively, if you have manually typed the email address, you may see the "Participants details have already been used, please enter new details" error message. This is because a duplicate user account is being attempted to be created.
In some cases, this error message may also appear if a user is already booked onto the event or is on the waiting list. If this is the case, please check the event details and participant list to ensure that the individual is not already registered.
If you continue to encounter issues, please contact our support team for assistance.