If a customer would like to edit their booking, but they either, don't know or haven't set up their password to access the My Account area the following will help:
- After a new customer completes their first transaction, they will receive an email prompting them to set up a password for their account. It is important for customers to look out for this email, as it contains essential information for managing their bookings.
- In the event that this email is overlooked or ignored, the customer will still have an account profile created upon their initial transaction. However, without having set a password, they will be unable to access their My Account area or make any modifications to their bookings.
- To resolve this issue, advise the customer to navigate to the My Account page at (yoursitename.bookinglive.com/myaccount). Once there, they should click on the "I've lost my password" link. This will guide them through the process of resetting their password, allowing them to gain access to their account.
- After clicking the password reset link, the customer will receive an email with further instructions on how to create a new password. They should carefully follow these instructions to ensure their new password meets any specified criteria.
- Once the customer successfully sets a new password, they will be able to return to the My Account page and log in. It is advisable for them to keep their password secure and to consider updating it regularly for added security.
By following these steps, the customer will regain access to their account and can easily manage their bookings moving forward. If they encounter any difficulties during this process, they are encouraged to reach out for further support.